Point Place Casino welcomes you to the convenient and exciting world of gaming with the TS Rewards Card, your key to gaming at its best with the added advantage of member benefits. Enjoy exciting rewards, fantastic benefits and unbelievable opportunities with our tiered TS Rewards Card program. Free for our patrons 18 years and over.
TS Rewards Desk Hours
Sunday - Saturday: 8:00am - 12:00am
Exciting rewards. Fantastic benefits. Unbelievable opportunities. TS Rewards Card Members enjoy exclusive benefits including coupon offers, free entries in monthly promotions, invitations to members-only events and gaming tournaments. Be rewarded each time you use your card with valuable Points that can be redeemed for Resort-wide purchases and other great Casino services.
The TS Rewards Card is your key to play with rewards! Registering for a TS Rewards Card is easy and free. Just stop by the TS Rewards Desk. (Members must be 18 years of age or older to participate.)
TS Rewards Card Members can earn and redeem their Points for everything. To access your Point balance, member-only promotions and special offers, visit www.myturningstone.com . Points will expire on all TS Rewards Card accounts that remain inactive for a 12 month period.
New Card Program
If you have a military, veteran, police or fire/first responder ID we would like to welcome you to our Salute to Service Program. Simply visit the TS Rewards Desk with your ID to get your Salute to Service TS Rewards Card, which will unlock exclusive promotions, offers and discounts.
Joining the Salute to Service program will not change your current TS Rewards Card number, card level or benefits. See rules and regulations for qualifications.
How do I sign up?
Registering for a TS Rewards Card is quick, easy and free. Simply present a valid photo ID at our TS Rewards Desk and select a four digit PIN (personal identification number).
How do I make transactions on my account?
Winnings: Present your winning voucher at a kiosk or the Casino Cashier to redeem your winnings.
How do I use my TS Rewards Card?
Insert your TS Rewards Card in the reader panel on any Instant Slot machine. For table games, present your card to the Floor Supervisor to have your play rated prior to the start of your game.
What are points?
Points accrue on your TS Rewards Card each time you play. These can be used to purchase Casino services and can also make you eligible to receive promotional coupons and special offers based on your play activity.
How do I earn points?
Each time you use your TS Rewards Card for game play and purchases you earn Points. You also earn Points when playing and making purchases at Turning Stone Resort Casino in Verona and YBR Casino & Sports Book in Chittenango, at SavOn Convenience stores and Maple Leaf Market. Just show your TS Rewards card to have your spending tracked.
Do points expire?
Your Points will not expire unless your account remains inactive for more than 12 months from the date you last used your TS Rewards Card.
How do I check my point balance?
You may check your Point balance on any slot machine, at the TS Rewards Desk, at TS Rewards kiosks that are conveniently located throughout the gaming floor and online, and at myturningstone.com.
Where can I redeem my points?
Points can be redeemed at any time from Casino outlets that allow Points as a form of payment. Simply present your TS Rewards Card and a valid photo ID to purchase with your Points.
Points can be used for any of the following services:
What can I do if the TS Rewards Desk is not open?
If you would like to sign up for a TS Rewards Card, please go to the Cashier located in the Casino. If you are in need of a reprint of your TS Rewards Card, please go to the Cashier area for assistance. If you need assistance with another issue, please go to the Cashier and your message will be relayed and tended to in the morning.
Download the TS Rewards Mobile App
The Turning Stone Resort Casino app is here! Check your TS Rewards status, receive personalized gaming offers, find slots and more. The app covers all three casinos plus The Lake House. It is time to take your favorite gaming and entertainment venues wherever you go.
Rules of Use
TS Reward Cardholder Benefits
Forms may be faxed to 315.361.8554 or mailed to:
Request for Win/Loss Statement
450 Route 31
Bridgeport, NY 13030
A copy of your Driver's License is required. Please refer to the IRS for further information regarding Gambling and Income Expenses. Call 315.366.9377 for more information.
Request for Duplicate Tax Form
To request a duplicate copy of your W-2G (U.S.) or 1042-S (Foreign) tax form, please complete the form linked below, sign it and mail to:
Point Place Casino
Attention: Finance Department – Compliance Analyst
450 Route 31
Bridgeport, NY 13030